Terms & Conditions ezsand 138 — Your Rights & Responsibilities as a Member

ezsand 138 ("we", "platform") provides online betting services subject to the following terms and conditions. These terms apply to all users who access or use the website, mobile app or any services provided by ezsand 138.

By registering an account, making a deposit, or using any part of the platform ezsand 138, you automatically agree to be bound by these terms and conditions, as well as our privacy policy and responsible gaming policy, available on separate pages.

Ezsand 138 reserves the right to modify, add to, or remove any part of these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform following any amendments constitutes your acceptance of those changes.

To register and use the platform ezsand 138, you must meet all of the following eligibility criteria at all times:

• At least 18 years old at the time of registration. ezsand 138 maintains a strict zero-tolerance policy against underage gambling.
• Not listed on the self-exclusion register of any betting platform you have voluntarily signed up to.
• Register for yourself only — not on behalf of another person or business entity.
• Having full legal capacity to enter into a binding agreement under Malaysian law.
• Not involved in any activity related to money laundering or the financing of terrorism.

ezsand 138 reserves the right to request proof of identity and age at any time. If you fail to provide the required documents within the specified timeframe, your account may be suspended until verification is complete.

Each user is only permitted to have one (1) active account at ezsand 138 at all times. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of all balances and winnings.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your Malaysian IC or passport
• Correct date of birth
• An active and reachable email address
• Valid Malaysian phone number
• Bank account or e-wallet details for withdrawal purposes

Ezsand 138 reserves the right to verify the validity of all information provided. Submitting false or misleading information is a serious breach of these terms. The name on your ezsand 138 account must match the name of the bank account or e-wallet holder used for financial transactions.

ezsand 138 accepts deposits via a range of secure and fast local Malaysian payment methods. All transactions are processed in Malaysian Ringgit (MYR) with no additional fees charged by our platform.

For withdrawal, the minimum limit is RM 50 and the daily maximum is RM 50,000. Withdrawal requests are processed within 1 to 3 business hours. ezsand 138 only processes withdrawals to accounts held in the same name as the account owner — no exceptions.

• All withdrawals are subject to KYC (Know Your Customer) checks, which may require identity verification documents.
• First-time withdrawals from a new account may take longer due to security verification procedures.
• Ezsand 138 is not responsible for any delays caused by banks or e-wallet providers.
• If a deposit goes through but does not appear in your account within 30 minutes, please contact our support team with proof of the transaction.

Ezsand 138 offers a wide range of bonuses and promotions for both new and existing members, including a welcome bonus of up to RM 588, daily reload bonuses, weekly cashback, and special promotions for Malaysian public holidays. All bonuses are subject to the wagering requirements stated.

• Wagering requirements — Each bonus has its own wagering requirement (typically between 5x and 20x the bonus amount) that must be met before any withdrawal can be made.
• Validity period — All bonuses have an expiry date. Any bonus not used within the specified period will be automatically forfeited.
• One bonus at a time — Only one bonus may be active at a time unless otherwise stated in the specific promotion's terms.
• Eligible games — Some bonuses are only valid for specific game categories such as slots, football, or roulette. Please check the individual promotion terms.
• Bonus withdrawal limit — Winnings from bonus funds may be subject to a maximum withdrawal limit as specified in the relevant promotion terms.
• Bonus abuse — Any attempt to manipulate the bonus system, including using multiple accounts to claim the same bonus, will result in the cancellation of all bonuses and account closure.

Ezsand 138 reserves the right to modify, suspend, or terminate any promotion at any time. The decision of the ezsand 138 team regarding bonus eligibility is final.

All bets placed at ezsand 138 — whether on Malaysia Super League football, EPL, cricket, roulette, jackpot slots, or Live Casino — are subject to the specific rules of the respective game. Confirmed bets are final and cannot be amended or cancelled.

• The odds displayed at the time a bet is placed are the odds that apply — any changes to odds after that point will not affect confirmed bets.
• In the event of a match or event cancellation, the stake will be refunded to your account within 24 hours.
• Ezsand 138 uses a certified RNG (Random Number Generator) system across all casino games to ensure truly random and fair outcomes.
• In the event of a technical error during an active game, ezsand 138 reserves the right to void the round in question and refund the wagered amount.
• Minimum and maximum betting limits for each game are displayed within the respective game interface and are subject to change at ezsand 138's discretion.

The following actions are strictly prohibited on the platform ezsand 138 and may result in account suspension or closure, as well as legal action:

• Registering more than one account or using another person's account
• Using automated software, bots, or any unauthorised tools to play or place bets
• Manipulating the bonus or promotion system through multiple accounts or unauthorised methods
• Colluding with other players to gain an unfair advantage in a game
• Engaging in money laundering through deposit and withdrawal activities
• Spreading false or misleading information about ezsand 138 on social media or other platforms
• Accessing or attempting to access another person's account without authorisation
• Exploiting any technical bugs or system vulnerabilities for personal gain

Ezsand 138 uses a sophisticated fraud detection system that operates around the clock. Any activity suspected of violating these terms will be thoroughly investigated before any action is taken.

You are solely responsible for keeping your account username and password confidential ezsand 138 yours. ezsand 138 will not be held responsible for any losses arising from unauthorised access resulting from your own negligence in safeguarding your login credentials.

• Enable two-factor authentication (2FA) for an extra layer of protection — this is strongly recommended.
• Never share your login credentials with anyone, including family members or friends.
• Change your password regularly and use a mix of uppercase letters, lowercase letters, numbers, and symbols.
• Always log out of your account after each session when using a shared device.
• Contact support immediately at support@ezsand138.com if you suspect any suspicious activity on your account.

Ezsand 138 reserves the right to suspend or close any account at any time, with or without prior notice, if there is reasonable cause to believe that a breach of these terms has occurred.

Circumstances that may result in account suspension or closure include:

• Confirmation that the account holder is under 18 years of age
• Providing false or misleading registration information
• Detection of fraudulent activity, collusion, or system abuse
• Voluntary self-exclusion request by the account holder
• Order from a relevant authority
• Account inactivity for more than 12 consecutive months

You can close your account at any time by contacting our support team. Any valid remaining balance will be returned to you once the verification process is complete, provided there are no outstanding bets or unresolved security issues.

Ezsand 138 is fully committed to responsible gaming. We believe that betting should be an enjoyable form of entertainment — not a source of financial stress or personal hardship.

Ezsand 138 provides the following self-control tools for all members:

• Deposit Limit — Set daily, weekly or monthly deposit limits based on what you can afford.
• Loss Limit — Cap your losses over a set period so you never spend beyond your means.
• Session Time Limit — Limit your playing time per session to maintain a healthy life balance.
• Temporary Break — Take a break from the platform for 24 hours, 7 days, or 30 days, based on your needs.
• Self-Exclusion — If you feel that gambling is becoming a problem, you may permanently self-exclude from the platform.

For more information and support resources, please visit the Responsible Gaming ours or contact us directly at support@ezsand138.com.

To the extent permitted by applicable law, ezsand 138 will not be held liable for:

• Any financial losses incurred as a result of betting activity on our platform
• Service disruptions caused by factors beyond our control, such as internet connectivity issues, power outages, or natural disasters
• Losses arising from unauthorised access to your account due to your own negligence
• Any payment processing delays caused by third parties such as banks or e-wallet providers
• The accuracy of information provided by third parties integrated with our platform

In all cases, ezsand 138's maximum liability to you is limited to the total amount you have deposited into your account in the 30 days prior to the claim.

Ezsand 138 reserves the right to update or amend these terms and conditions at any time. Material changes will be communicated to members via email or in-platform notification at least 7 days before taking effect, except in urgent circumstances.

These terms and conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or in connection with the use of the ezsand 138 platform shall first be resolved through good-faith negotiation between both parties.