Privacy Policy ezsand 138 — Our Commitment to Protecting Your Data

ezsand 138 ("we", "platform") is fully committed to protecting the privacy and data security of all users on our platform. This privacy policy clearly explains how we collect, use, store, and protect your personal information when you use the ezsand 138 website, mobile app, or any of our services.

This privacy policy applies to all users accessing the platform ezsand 138, including general visitors, registered users and active players. It covers all channels of interaction between you and us — whether via the website, app, customer support, email or social media.

By registering an account and using ezsand 138 services, you agree to the collection and use of your information as described in privacy policy this. If you do not agree with any part of this policy, please stop using the platform immediately.

Ezsand 138 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We take our responsibility to manage your data in a responsible, secure, and transparent manner seriously.

Ezsand 138 collects various types of information depending on how you interact with our platform. Below are the main categories of information we collect:

We only collect information that is strictly necessary to provide our services. ezsand 138 does not collect sensitive information such as biometric data, medical information, or religious beliefs unless required by law.

Ezsand 138 uses collected information for legitimate and limited purposes. We do not use your data for anything beyond what is stated here without first obtaining your consent.

• Account management — Creating, verifying and maintaining your ezsand 138 account so you can log in, play and manage your balance securely.
• Financial transaction processing — Handles deposits via Touch 'n Go, GrabPay, DuitNow and FPX, and processes withdrawals to your local bank account within the stipulated timeframe.
• Identity verification (KYC) — Ensuring all players are aged 18 and above and that the information provided is accurate, in compliance with legal requirements.
• Fraud prevention — Detecting and investigating suspicious activity such as multiple account usage, bonus manipulation, or attempted money laundering.
• Service improvement — Analysing usage patterns to improve the platform experience, introduce new features and ensure ezsand 138 runs smoothly.
• Support communications — Addressing enquiries, resolving complaints, and providing technical assistance via Live Chat or email at support@ezsand138.com.
• Responsible gambling — Monitors betting patterns to identify players who may need support and offers appropriate self-control tools.
• Legal compliance — Fulfils reporting and compliance obligations as required by the relevant authorities.

All data processing by ezsand 138 is grounded in a valid legal basis — whether that is your consent, contractual necessity, a legal obligation, or our legitimate interest in operating a safe and responsible betting platform.

ezsand 138 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share your information with trusted third parties, and this is done only when strictly necessary:

• Payment providers — Financial institutions and e-wallet providers such as local banks, Touch 'n Go, GrabPay or Boost receive the transaction information needed to process your payments.
• IT service providers — Companies that provide the technical infrastructure, server hosting, cloud services and cybersecurity solutions we use to operate ezsand 138.
• Identity verification services — Third-party providers that assist us in carrying out KYC (Know Your Customer) and age verification processes in line with compliance requirements.
• Legal authorities — Government agencies, courts, or regulatory bodies that require information pursuant to a court order or valid legal obligation.
• Analytics partners — Analytics tools that help us understand platform usage patterns on an aggregated, anonymised basis for service improvement purposes.

All third parties that receive ezsand 138 user data are bound by strict data protection agreements. They are only permitted to use that information for the stated purpose and must adhere to the same security standards we uphold.

The security of your data is a responsibility that ezsand 138 takes very seriously. We implement multiple layers of technical and organisational protection to ensure your personal information remains safe from unauthorised access, loss, or misuse at all times.

• 256-bit SSL/TLS Encryption — All communication between your browser and ezsand 138 servers is protected with unbreakable bank-grade encryption.
• Two-factor authentication (2FA) — An additional security layer that requires verification via your mobile device each time you log in from a new device.
• 24/7 threat monitoring — An automated security monitoring system that operates around the clock to detect and respond to cyber threats in real time.
• Strict access controls — Only authorised ezsand 138 staff with a legitimate business need may access users' personal data.
• Regular security audits — Independent security assessments are conducted periodically by third parties to identify and address any vulnerabilities before they can be exploited.
• Segregated data storage — Financial data, identity data and behavioural data are stored in separate systems with distinct access controls to minimise risk.

Ezsand 138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the ezsand 138 platform. We do not use cookies for third-party advertising or to track your activity on other websites.

Ezsand 138 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements. Below are our data retention guidelines:

• Active account data — Retained for the duration your account remains active and for 5 years after account closure, in line with Malaysia's PDPA requirements.
• Financial transaction records — Retained for 7 years in accordance with accounting legislation and anti-money laundering (AML) compliance requirements.
• Support communication logs — Retained for 2 years so we can refer back to your interaction history in the event of a dispute or follow-up enquiry.
• Technical data (IP logs, access logs) — Retained for 12 months for security and fraud detection purposes.
• Self-exclusion records — Retained permanently to ensure self-exclusion requests are fully honoured, even after account closure.

Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered. If you wish to request early deletion of your data, please contact us by referring to your rights in section 8.

As a registered ezsand 138 user in Malaysia, you have the following data protection rights under the Personal Data Protection Act 2010 (PDPA):

To submit any request relating to the rights above, please email support@ezsand138.com with the subject line "Privacy Rights Request", along with your full name and account number. We will process your request within 30 days.

The ezsand 138 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. This is a non-negotiable policy.

Age protection measures we practise include:

• Age verification at registration using a valid Malaysian identity card number
• Additional KYC checks that may require verification documents for new accounts
• Immediate closure of any account found to belong to a minor
• An automated detection system that flags suspicious profiles for manual review

If you are a parent or guardian and discover that your child has registered an account with ezsand 138 while underage, please contact us immediately at support@ezsand138.com. We will close the account and refund any remaining balance within 48 hours.

Ezsand 138 reserves the right to update or amend this privacy policy at any time to reflect changes in our practices, legal requirements or the technologies we use. You will be notified of any material changes through:

• In-platform notifications on ezsand 138 when you log in
• Email to your registered email address at least 7 days before the amendment takes effect
• Updates will be reflected on the "Last updated" date at the top of this page

Continued use of the ezsand 138 platform after the effective date of any amendments means you accept and agree to the updated privacy policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

If you have any questions, concerns or complaints regarding ezsand 138's privacy policy or how we handle your personal data, don't hesitate to reach out:

• Privacy Email: support@ezsand138.com (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 on the ezsand 138 platform — support in Bahasa Melayu
• Response Time: We aim to respond to all privacy enquiries within 3 business days

For formal complaints that cannot be resolved through our support channels, you may refer the matter to the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications.